Course Outline

The course is designed for selected individuals whose role may include the necessity to support those who have been involved in, or involved in the management of traumatic incidents. This covers both immediate practical and emotional support on the day of the incident (Defusing) and providing support in the days and weeks after the incident (Psychological First Aid). Delegates will be able to identify those who are not recovering and ensure that they have access to suitable formal mental health care.

The course is based on the relevant parts of the guidance document recently issued by the Department of Health, entitled ‘Planning for the Psychosocial and Mental Health Care of People Affected by Major Incidents and Disasters.’

Who Should Attend?

  • HR Professionals
  • Managers

After Completion, Delegates Will Be Able To:

Provide an appropriate and effective response to the emotional and practical needs of staff involved in traumatic incidents on the day of an incident (Defusing).

Provide an appropriate and effective response to the emotional and practical needs of staff involved in traumatic incidents in the days and weeks following the incident using the skills of Psychological First Aid and ensure that those who need it are identified and referred to formal mental health care.

Topics Included:

  • Traumatic Incidents
  • Psychosocial and Mental Health Care
  • Active Listening
  • Legal Aspects of Trauma Management
  • Defusing
  • Psychological First Aid
  • Management Issues

This course is very interactive with few lectures but plenty of opportunities for delegates to share their own experiences and learn from the experiences of others. The course will present practical skills for dealing with a variety of situations and much of the time will be spent in practicing the skills in small groups. Case studies will be used to help delegates consider particular situations.