Those who find their training enjoyable are more likely to remember what was taught. Given that dealing with relatives in an emergency situation is one of the hardest tasks in emergency response and can happen at very short notice, ISTC along with Stirling Group deliver this high quality training to acknowledged standards in a manner and style that is designed to facilitate learning, be memorable and is enjoyable. The R2R instructors are highly experienced and as former Police Officers have many years of ‘real’ experience dealing with families during the most traumatic times of their lives.

Who Should Attend?

Attendees will either be nominees or volunteers. In either case it should be noted this is a potentially difficult role to fulfill. Participants will already have or be able to develop some of the key skills required for the role including, the ability to listen, demonstrate an empathetic approach and provide logical responses to telephone callers concerned about a family member or close friend.

Participants may have some knowledge/experience of wider Emergency Response procedures but this is not essential.

After Completion, Delegates Will Be Able To:

  • Understand the issues involved in relation to the issues affecting personnel & the potential impact upon next of kin;
  • Understanding of the RRT processes including Media;
  • Understand how ‘involved messages’ & their protocols for use;
  • Understand the use of key messages based upon the information available;
  • Have a good understanding of the RRT members roles;
  • Understand the roles of others involved in the RRT process such as the Police and Coastguard;

Topics Included:

  • The role of the Relative Response Team;
  • The role of the RRT Co-coordinator;
  • The role of HR in Emergencies;
  • Contractor Liaison;
  • The use of Involved Messages;
  • Call Handling and skills practice;
  • The role of the Police and other external agencies
  • Understand how to access and use data such as PoB / PoS and PAX lists
This course is jointly run by ISTC and Stirling Group